Delivery
Casablanca offers complimentary worldwide DHL Express and UPS delivery on all US orders.
- Orders placed before 3PM CEST are typically processed on the same day.*
- Orders placed after 3PM CEST may take 48-72 hours to process.*
- During sale periods or Bank Holidays, processing times may be longer.
- Estimated shipping times after dispatch: 1-5 business days*
Duties & Returns
US orders may be fulfilled from either our US or EU warehouses, depending on product availability. As a result, items may arrive in separate shipments. If an item ships from our EU warehouse, additional duties and taxes may apply.
Due to technical limitations, we are currently unable to indicate at checkout whether an item will ship from the EU. However, this will be visible in your tracking emails, as you will receive two separate tracking numbers for split shipments.
Additionally, as of February 4th, 2025, any orders containing items imported from or manufactured in China are subject to additional duties.
If you choose to refuse a part of your shipment, please contact our Customer Service team. We will do our best to intercept the package and return it while in transit. Please note that a $15 USD return fee will apply.
For more information, please refer to our FAQ page.
Payment Methods
We accept the following payment methods: AliPay, Apple Pay, American Express, Cartes Bancaires, Diners, Discover, iDeal, JCB, Maestro, Mastercard, Paypal, Union Pay and Visa.
* Timings may vary and are not guaranteed.
