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CLIENT
SERVICES

Our Client Advisors will be delighted to assist you and provide personalised advice.

  • Your order

    Check the contents of your order, track its status, or request an exchange or refund.

    If you already have an account please log in to your account, or create one.

  • Email us

    Our Client Advisors are available from Monday to Friday, 10am - 6pm London UK time.

    Services are offered in English and French.

  • Call us

    Our Client Advisors are available by phone from Monday to Friday, 10am - 6pm London BST time.

    Services are offered in English and French.

  • Message us

    Our Client Advisors are available on Whatsapp from Monday to Friday, 10am - 6pm London BST time.

    Services are offered in English and French.

  • Delivery and Returns

    Orders are prepared and dispatched the same day when placed by 2 p.m. and within 24 hours* when placed after 2 p.m. Orders placed at weekends and on bank holidays are dispatched within 48 hours*. We offer complimentary DPD (EU only) or DHL worldwide express shipping on all orders over €400.

    You can return your order to us within 14 days of delivery, for more information please see our Shipping & Returns page.

  • Duty & Taxes

    Our orders are shipped from Belgium, Europe.

    Please note that import duties and taxes may be charged on delivery for any customers outside the EU. We kindly advise checking with your country's customs office to determine your local import duties and taxes before purchase.

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AUTUMN-WINTER 2024

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