You can return or exchange any order within 14 days of receiving it. Casablanca offers a by post return option through our Return Portal, subject to your country of delivery, or through your own method of return. Return Portal Complete the return form on our Return Portal to generate a return label if you are based in Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States. Kindly note that we will deduct the return charge from your refund (€10 for the Netherlands, Belgium, Luxembourg and Germany, €15 for the rest of Europe and €45 for the United States). We kindly advise entering your order number, for example #12345, and email address to start the process. Please place all order documentation inside the box and securely adhere the waybill and/or commercial invoice, if applicable, to the outside of the parcel and retain all proof of sending. For all other destinations, we kindly ask you to return this with your preferred carrier to the below address and retain all proof of sending. Casablanca Returns c/o Bleckmann Fulfilment Industrieweg 38C BE 2280 Grobbendonk Belgium You may use any postal service at your own risk, Casablanca cannot take responsibility for items damaged or lost in the return transit. Please make sure all return packages are sent with a trackable, insured service and items are well packaged. We operate a consolidated return service meaning that once your return tracking states 'delivered' to our hub this will be returned to our warehouse to commence the routine quality checks and exchange/refund processing. Kindly note that this process may take 10 business days. Once your refund has been issued, funds may take 3 to 5 business days to show in your account depending on your bank. Articles must be unworn, unused and in a sellable condition, with all original tags attached. If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer.

Shipping & Returns

DELIVERY
& RETURNS

Our Client Advisors will be delighted to assist you and provide personalised advice.

Your order

Check the contents of your order, track its status, or request an exchange or refund.

If you already have an account please log in to your account, or create one here.

Log in or Create an Account
Dispatch within 24 hours

Orders are prepared and dispatched the same day when placed by 2 p.m. and within 24 hours* when placed after 2 p.m. Orders placed at weekends and on bank holidays are dispatched within 48 hours*.
Complimentary delivery

Casablanca offers complimentary delivery on all orders over €400 and secure express delivery methods with DPD and DHL.

Delivery timing is estimated from the time your order is shipped. Please refer to the time estimation for your delivery method at checkout, as this differs per country.
Your return

You can return or exchange any order within 14 days of receiving it. Casablanca offers a by post return option through our Return Portal, subject to your country of delivery, or through your own method of return.
You can find return instructions in the drop down below.
You can return or exchange any order placed after Monday 9th December until Friday 10th January.
Delivery

Orders are prepared and dispatched the same day when placed by 2 p.m. and within 24 hours* when placed after 2 p.m. Orders placed at weekends and on bank holidays are dispatched within 48 hours*.
We offer complimentary DPD (EU only) or DHL worldwide express shipping on all orders over €400.
Please place your order by Tuesday 17th December to receive this before Christmas.
Duty & Taxes

Our orders are shipped from Belgium, Europe.
Please note that import duties and taxes may be charged on delivery for any customers outside the EU. We kindly advise checking with your country's customs office to determine your local import duties and taxes before purchase.

RETURNS

Return instructions

You can return or exchange any order within 14 days of receiving it. Casablanca offers a by post return option through our Return Portal, subject to your country of delivery, or through your own method of return.
Return Portal
Complete the return form on our Return Portal to generate a return label if you are based in Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States. Kindly note that we will deduct the return charge from your refund (€10 for the Netherlands, Belgium, Luxembourg and Germany, €15 for the rest of Europe and €45 for the United States).
We kindly advise entering your order number, for example "#12345", and email address to start the process. Please place all order documentation inside the box and securely adhere the waybill and/or commercial invoice, if applicable, to the outside of the parcel and retain all proof of sending.
For all other destinations, we kindly ask you to return this with your preferred carrier to the below address and retain all proof of sending.
Casablanca Returns
c/o Bleckmann Fulfilment
Industrieweg 38C
BE 2280 Grobbendonk
Belgium
You may use any postal service at your own risk, Casablanca cannot take responsibility for items damaged or lost in the return transit. Please make sure all return packages are sent with a trackable, insured service and items are well packaged.
We operate a consolidated return service meaning that once your return tracking states 'delivered' to our hub this will be returned to our warehouse to commence the routine quality checks and exchange/refund processing. Kindly note that this process may take 10 business days. Once your refund has been issued, funds may take 3 to 5 business days to show in your account depending on your bank.
Articles must be unworn, unused and in a sellable condition, with all original tags attached. If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer.