casablancaparis.com

These terms were last updated on 12th February 2026.

This Site and who we are

Welcome to CASABLANCAPARIS.COM (the "Site"). This Site is made available to you subject to the following terms and conditions. Please read these terms and conditions carefully before using the Site or ordering any products ("Products").

You should understand that by using the Site or ordering any of our Products listed on our Site, you agree to be bound by these general terms and conditions of sale (“Terms”). You should print or download a copy of these Terms for future reference. These Terms only apply to consumers, if you are a business these Terms will not apply to your orders, our standard business terms and conditions of sale (as updated from time to time) shall apply.

This Site is operated by CBParis Group Ltd, t/a “Casablanca” ("we/us/our"), a company registered in England and Wales (company number 14857157), and whose registered address is at Office 6.06, Metropolitan Wharf 70 Wapping Wall, London, England, E1W 3SS, UK. Our UK VAT number is GB444997246 and our EU VAT number is: BE0803704485.

Please note that there are additional terms and policies that apply to your use of this Site and our trading relationship with you:

Terms of Use –The conditions which apply to your use of the Site generally.

Privacy Policy  – Our security and privacy practices that aim to protect you and your personal information.

Returns Policy  – Details of conditions governing the return and/or cancellation of products purchased from the Site.

Please understand that if you refuse to accept these Terms, you will not be able to order any Products from our Site.

These Terms may have changed since you last reviewed them

We reserve the right, at our sole discretion, to change, modify, add or delete any part of these Terms at any time on written notice to you. Any amended version of the Terms will be posted on the Website by us and the date at the top of these Terms will be amended to show when these Terms were last revised. We recommend that you revisit these Terms regularly to keep informed of the current Terms that apply to your use of the Website and the delivery of your Products.

Please note that these Terms do not affect your legal rights as a consumer.

Where to find information about us and our products

You can find everything you need to know about us and our Products at casablancaparis.com   before you order. We also confirm the key information to you in writing via email after you place an order with us.

How to place orders and electronic contracting

You place the order for your Products on the Site by clicking the “pay now” button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Site.

We only accept orders when we have checked them

We contact you to confirm we have received your order, but this does not mean we have accepted it. We will contact you separately to confirm that we have accepted your order.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock or unavailable, because you are located outside our delivery areas as stated on our website, because the Product was mispriced by us, or where we suspect fraudulent activity in relation to your account or the order. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when we accept your order. An order can be paid for by debit or credit card or the other payment methods indicated on the purchase page at checkout. We do not accept cash or cheques for online purchases. You will own your product once we have received payment in full.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We are not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact our Client Services Team: here to end the contract and receive a refund for any Products you have paid for, but not received.

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on your device or in our marketing materials or its packaging may be slightly different as well.

Sometimes we will charge you if you cancel an order

If you cancel an order later than 1 hour after you receive confirmation that your order has been accepted by us and before it is dispatched (for your legal cancellation rights after you receive the Products see “You have a legal right to change your mind” below) we may charge you the costs we incur from our warehouse for picking and packing the Products in your order which you then cancel. We will charge this amount using the payment method you used to place the order.

You can see the fees we will deduct from your refunded amounts here:

• €10 for the Netherlands, Belgium, Luxembourg and Germany;
• €15 for other EEA countries or Switzerland;
• £10 for United Kingdom; and
• $15 for the United States.

Please make sure you check that the information you supply to us as part of the order is complete and correct, this is because if you need to cancel an order, we may charge you the costs we incur from our warehouse provider as a result.

We charge you if you don't give us information we need

We charge you additional sums if you do not give us information we have asked for about how we can access your property for delivery. For example, we might need to re-deliver, or other unforeseen consequences as a result of your failure to give us information we need for the purposes of delivery and fulfilment of your order.

You have a legal right to change your mind

Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you cannot change your mind. You cannot change your mind about an order for:

• Items worn, damaged, or are otherwise in an unsaleable condition including without original tags and packaging; or
• Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.

The deadline for changing your mind. If you change your mind about a Product, you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know. To let us know you want to change your mind, contact our Client  Services Team: here and submitting our returns form via our online returns portal or, by filling in our model cancellation form as follows: “To CBParis Group Ltd. I hereby give notice that I wish to exercise my statutory right to cancel and withdraw from my contract of sale of the following Products received on (insert date). Kind regards, (insert your name, address and date).”

You have to return the product at your own cost. You have to return your product to us within 14 days of you telling us you have changed your mind.

PLEASE NOTE: Returns are at your own cost, unless we offered free returns when you bought the product.

You can send the product back to us using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you do not do this and we do not receive the goods at all or within a reasonable time we will not refund you the price. For help with returns, including our collection arrangements for products which cannot be posted, see our Returns Process: casablancaparis.com/en-gb/pages/delivery-and-returns.

We reduce your refund if you have used or damaged a product. If you handle the Product in a way which would not be acceptable in-store, we may reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", original tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the Product, no refund may be due.

When and how we refund you. If you tell us you have changed your mind about a Product that has not been dispatched, we will try refund you as soon as possible and within 10 business days. If you are sending your Product back to us, we will try to refund you within 14 days of receiving it (or receiving evidence you have sent it to us). We refund you by the method you used for payment. We do not charge a fee for the refund.

You have rights if there is something wrong with your Product

If you think there is something wrong with your Product, you must contact our Client Services Team: here. We honour our legal duty to provide you with Products that are as described to you on our website and that meet all the requirements imposed by law.

If the Products in your order arrive damaged, faulty or otherwise defective and you think this could be because of the courier’s handling of your order, please inform us of this as soon as you can and if possible, within 7 days of you receiving the Products so we can help you resolve. Please note this clause does not affect any of your rights under the consumer legislation within the territory that you are based.

We can change Products

Changes we can always make. We can always change a Product:

• to reflect changes in relevant laws and regulatory requirements which may mean certain orders placed will be terminated, the appearance of and materials used to make the Products will be changed, certain Products may be withdrawn from sale without notice and it may mean delivery of your order is delayed; and
• to make minor technical adjustments and improvements. These are changes that we will use reasonable endeavours to ensure that they do not affect your use of the Product.

Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the Product or these Terms, but if we do so we will notify you and you can then contact our Client Services Team: here to end the contract before the change takes effect and receive a refund for any Products you have paid for, but not received: where we need to replace the Product you have ordered with a substitute product, or where we need to change the price applicable to a Product to correct an error or malfunction on our Site.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a Product. We do this to:

• deal with technical problems or make minor technical changes;
• update the Product to reflect changes in relevant laws and regulatory requirements; or
• make changes to the Product (see We can change Products).

We can end our contract with you

We can end our contract with you for a Product and claim any compensation due to us (including enforcement costs) if:

• you do not make any payment to us when it's due and you still do not make payment within 10 days of our reminding you that payment is due;
• you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need in order to process your order; or
• you do not, within a reasonable time, either allow us to deliver the product to you or, if applicable, collect it from us.

We do not compensate you for all losses caused by us or our Products

We're not responsible for losses you suffer caused by us breaking this contract if the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We are not responsible for delays outside our control.
• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

To the extent that you use a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the Product and all claims for loss of profit or indirect or consequential loss are wholly excluded.

You have several options for resolving disputes with us

Our complaints policy. Our Client Services Team: here will do their best to resolve any problems you have with us or our products as per our Complaints policy: here.

You can go to court. Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these Terms shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you can contact our Client Services Team: here.

You can only transfer your contract with us to someone else if we agree to this. We may not agree if it would mean our ability to perform and deliver the products would be considerably more onerous or if we consider the assignment would impact our ability to receive payment for products.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these Terms are unlawful, the rest will continue to apply.

Entire agreement. These Terms (together with the Returns Policy and the Terms of Use) set out the entire agreement between us in respect of use of the Site and the sale, purchase, delivery and use of the Products. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these Terms is binding on us unless agreed by us in writing.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we cannot do it later.